Frequently Asked Questions (FAQs)
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| How do I sign up for access to HomeLink? | When an individual school is ready to use HomeLink, parents and guardians will receive a letter with appropriate information. |
| When will my school begin to offer HomeLink access? | In order to test the system, we are beginning with two "pilot schools" (Diablo View and Clayton Valley) during December '08 and January '09. Other middle and high schools will begin to implement the system during second semester of this school year. Elementary schools will begin near the start of the 2009-1010 school year. |
| I have information from my school. What next? | Use the information in the letter from the school, along with the instructions for creating an account found here. The process should take just a few minutes. |
| Who may access this information? | Parents/guardians will be provided with access codes. It will be the decision of the parent or guardian if they wish to share this information with others. It is possible for multiple people to access one student's information. |
| How do I move around the system? How can I see attendance, grades, etc? | Please see this document for assistance in navigating through the HomeLink system. |
| Are there any security issues to be aware of? | The system is very secure. The two best things you can do to help keep your child's information secure are: 1.) always close your browser after using the system and 2.) never give anyone else your login information. |
Quick Links to Question Topics
If you have a question that is not answered here, please send your question to homelink@mdusd.k12.ca.us. Please note: we are only able to answer questions about the HomeLink system and cannot troubleshoot home computer-related issues.
| I never received an email after I started to create an account. | Some email systems may block email from our HomeLink system, thinking it may be "spam". It is very important that you add our address (homelink@mdusd.k12.ca.us) to your "contacts" or "safe senders" list. If doing this after you tried to create an account you may need to try again. |
| I forgot my password. | Go to the HomeLink login page and click on the "Forgot Your Password" link. You will be asked to enter your email address and a new password will be sent to you. |
| How current is the attendance data in HomeLink? | A soon as a teacher marks a student absent or tardy it will be visible in HomeLink. In middle and high schools it is normal for attendance to be taken by the end of the current class period. Office attendance staff will update attendance codes (reasons for absence) through the day. |
| I see that I should clear an absence. | Please use the normal channels for clearing absences (usually a note or phone call to the school). |